Policies

1. Booking & Deposits

• Card on File: To secure your reservation, we require a valid credit card to be kept on file at the time of booking. Your card will not be charged unless there is a violation of our cancellation or no-show policies.

• Confirmation: You will receive a confirmation text and/or email immediately after booking, followed by a reminder 24 hours prior to your scheduled time.

2. Cancellations & Rescheduling

We understand that life happens and schedules change. However, because our artists work by appointment and reserve that specific time just for you, we require sufficient notice for changes.

• 12-Hour Notice: If you need to cancel or reschedule your appointment, you must do so at least 12 hours before your scheduled start time.

• Late Cancellations: Cancellations or rescheduling requests made within the 12-hour window of your appointment will incur a $20 flat fee of the scheduled treatments.

• Non-Refundable: All late cancellation fees are strictly non-refundable and will be charged directly to the card on file.

• No-Shows: If you miss your appointment without contacting the salon, you will be considered a "No-Show" and will be charged $20 flat fee. Future bookings may require a pre-paid, non-refundable deposit.

3. Late Arrivals

We operate on a precise schedule to ensure every client gets the detailed attention they deserve.

• Grace Period: We offer a 10-minute grace period.

• After 10 Minutes: If you are running more than 10 minutes late, please call or text us immediately. While we will do our best to accommodate you, we may need to shorten your service (e.g., skipping nail art or complex designs) while still charging the full price of the originally booked service.

• After 15 Minutes: If you are more than 15 minutes late, your appointment may be marked as a late cancellation, and the 50% fee will apply so we do not delay the clients scheduled after you.

4. Our Nail Guarantee (Fix Policy)

We pride ourselves on the quality of our work, but we know your hands go through a lot!

• 7-Day Complimentary Fix: If your gel polish or extensions chip, lift, or break within 7 days of your service due to an application issue, we will fix the affected nails absolutely free of charge.

• How to Claim: Please contact us within the 7-day window and send a quick photo of your nails so we can book a quick touch-up session.

• Note: This guarantee does not cover physical damage, rough handling, lifting caused by picking, or normal wear-and-tear after the 7-day mark.

5. Health, Safety & Hygiene

Your health and safety are our top priorities.

• Hospital-Grade Sanitization: We strictly adhere to medical-grade hygiene protocols. All metal implements are sterilized in a hospital-grade autoclave between every client. Files, buffers, and pumice stones are single-use only and are discarded or gifted to you after your service.

• Nail Conditions: For your safety, we cannot perform services on nails with suspected fungal infections, open wounds, or severe skin conditions. If our nail artists suspect a contagious condition, we reserve the right to decline service and recommend consulting a physician.

• Cleanliness: Please arrive with clean hands. If you are sick, we kindly ask that you reschedule to keep our staff and other clients safe.

6. Children & Guests

• Serene Environment: To maintain a calm, relaxing, and safe environment for all guests, we kindly request that you do not bring extra guests or children to your appointment.

• Safety First: Salons contain sharp tools, hot equipment, and chemical products. Unsupervised children are not permitted in the service area for their own safety.

7. Payments & Refunds

• Payment Methods: We accept all major credit cards, Apple Pay, and cash.

• No Service Refunds: Due to the time-intensive nature of our craft, we do not offer refunds on services. However, if you are unhappy with your nails for any reason, please let us know before you leave the salon so we can adjust them to your liking.